Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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We brought our car in due to the steering wheel steering very tightly, and a service engine light that was on. After spending nearly $2700 we drove out with the same problem. The first day we brought the car home it died in our driveway. We towed it back to them, had it gone over again... still had the steering problem, and service engine light on. We took it back a 3rd time, and was told the steering should improve, and to ignore the service engine light... a sensor had been replaced. We finally HAD IT with this shop, and went to another shop. They diagnosed and fixed both problems for another $780 and the car now steers fine, and the service engine light is off. We went back in to Tuffy to negotiate the bill, and questioned if the parts that had been replaced, really needed to be replaced. We settled on a credit of $420. We now have $3100 dollars in repairs tied up in a $5500 car!!! I would not recommend Tuffy to anyone else. Our car was misdiagnosed, and we should have not been sent away with a car with poor steering and a service engine light still on.

— lori a., Zeeland, MI


Gregory M., 09/22/2015Edit First off this post will be deleted soon, because it will ruin the 5 star rating, just as it was the last time I attempted to post a review on this site. (That's OK... there are other sites that have the same post that can't be tampered with.) WOULD NEVER TAKE MY CAR HERE FOR ANYTHING AGAIN!! After being gouged for over $2600, several misdiagnosis, several trips back and forth to try to "repair the repair", and a $250 part that was improperly installed and damaged I finally had it correctly diagnosed for a few hundred dollars at OK Tire in Holland. (Which I would highly recommend). I posted a poor review on the Tuffy website which ironically disappeared days after the post. If you go here.... good luck!

— Greg M., Zeeland, MI


I had one of the guys (Patrick Hall) there tell me that I needed to swap my engine because it was overheating. Instead of fixing my head gasket which was the problem, he told me it would be cheaper if I replace the engine. He found an engine that only had 59,0000 miles to it. Warranty for the life I had my vehicle. So good to be true, right? Wrong!! ! Needless to say I was totally scammed out of $1500 and the guy never did the swap. I only know this is because I took my car to another mechanic and they pointed out that none of the wires and screws were moved or even been messed with and the fact that it was rusted leads them to believe that it was never swapped!! I even called Tuffy and the mentioned they couldn't help me because it was a side job!! WTF it was an employee of yours doing the work in your shop!! The worst part of this is the guy that fix my car got fired before I was able to get any reciept of my payment and the new motor. I know stupid me!! Proves to show I can't trust these people at Tuffy, they are scammers!! Beware all customers they are not legit!!! Sincerely, The one who got royally screwed

— Nicole H., Holland, MI


My car broke down while visiting the Tulip Festival in Holland MI. My car was towed on a Friday night late to Tuffy's. We had an excellent experience. Staff was friendly and even though they were booked, they got us in, repaired, and back on the road before noon. The company has a new SOS policy that is designed to help stranded motorists get service quickly. We were stranded and so thankful for the awesome service we received. I have nothing but good things to say about our experience at Tuffy's in Holland, MI!

— Christine O., Belleville, IL


Holland, MI 7/9/2010 I completely agree with Matt's review. (before me) I had a short window of time to have a serpentine belt (that was seriously on it's way out)..replaced..and a oil change..and they got me right in. They were more than fair with the price, and very customer friendly!! Definitely Recommend!!

— Donna S., Holland, MI


6/4/2010 Okay, who gives Tuffy a 5 star rating...right? I mean, they are one of those "do-everything" type auto-repair places that seem generic. Well, in the case of this Tuffy in Holland...they deserve the rating! Here is what earned them such a great review: In town for Memorial Day. Car breaks down at 4 PM on Friday before Memorial Day weekend. NO ONE in town is open. It would have been a bad scene if it wasnt for Tuffy. Not only were they open on Saturday, but were honest, affordable and just plain nice. The manager was great & helpful. I think they even stayed late to finish my car. Thanks for saving the day Tuffy!

— Matt R., East Lansing, MI


1/4/2013 1 Check-in Here Friendly, Fast, and RIGHT! I am a RAVING FAN!!!!! We were driving back to Chicago late on a Friday afternoon when the "check engine" light came on. Stopped at the near by Auto Zone for quick diagnosis then right over to see JOHN (read Matt's review first). They took us right in and found the issue, gave a quote of $200 and went right to work. Not only did they fix the broken thing, John gave us a $25 discount for being a traveling family - and all in job was $186. In and out under an hour!!!! Also had a clean bathroom and a tv that he gave the remote to the kids so they could watch something besides the news.

— Matt W., Napierville, IL


Okay, who gives Tuffy a 5 star rating...right? I mean, they are one of those "do-everything" type auto-repair places that seem generic. Well, in the case of this Tuffy in Holland...they deserve the rating!

— Matt R., East Lansing, MI

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