We brought our car in due to the steering wheel steering very tightly, and a service engine light that was on. After spending nearly $2700 we drove out with the same problem. The first day we brought the car home it died in our driveway. We towed it back to them, had it gone over again... still had the steering problem, and service engine light on. We took it back a 3rd time, and was told the steering should improve, and to ignore the service engine light... a sensor had been replaced. We finally HAD IT with this shop, and went to another shop. They diagnosed and fixed both problems for another $780 and the car now steers fine, and the service engine light is off. We went back in to Tuffy to negotiate the bill, and questioned if the parts that had been replaced, really needed to be replaced. We settled on a credit of $420. We now have $3100 dollars in repairs tied up in a $5500 car!!! I would not recommend Tuffy to anyone else. Our car was misdiagnosed, and we should have not been sent away with a car with poor steering and a service engine light still on.
— lori a., Zeeland, MI
I had one of the guys (Patrick Hall) there tell me that I needed to swap my engine because it was overheating. Instead of fixing my head gasket which was the problem, he told me it would be cheaper if I replace the engine. He found an engine that only had 59,0000 miles to it. Warranty for the life I had my vehicle. So good to be true, right? Wrong!! ! Needless to say I was totally scammed out of $1500 and the guy never did the swap. I only know this is because I took my car to another mechanic and they pointed out that none of the wires and screws were moved or even been messed with and the fact that it was rusted leads them to believe that it was never swapped!! I even called Tuffy and the mentioned they couldn't help me because it was a side job!! WTF it was an employee of yours doing the work in your shop!! The worst part of this is the guy that fix my car got fired before I was able to get any reciept of my payment and the new motor. I know stupid me!! Proves to show I can't trust these people at Tuffy, they are scammers!! Beware all customers they are not legit!!! Sincerely, The one who got royally screwed
— Nicole H., Holland, MI
My car broke down while visiting the Tulip Festival in Holland MI. My car was towed on a Friday night late to Tuffy's. We had an excellent experience. Staff was friendly and even though they were booked, they got us in, repaired, and back on the road before noon. The company has a new SOS policy that is designed to help stranded motorists get service quickly. We were stranded and so thankful for the awesome service we received. I have nothing but good things to say about our experience at Tuffy's in Holland, MI!
— Christine O., Belleville, IL
Okay, who gives Tuffy a 5 star rating...right? I mean, they are one of those "do-everything" type auto-repair places that seem generic. Well, in the case of this Tuffy in Holland...they deserve the rating!
— Matt R., East Lansing, MI